Privacy Policy

Last updated: December 17, 2025

1. Introduction

OneStream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified communication platform.

2. Information We Collect

Information You Provide

  • Account information (name, email, company)
  • Communication content processed through our platform
  • Payment information
  • Support requests and correspondence

Information Collected Automatically

  • Usage data and analytics
  • Device and browser information
  • IP address and location data
  • Cookies and similar technologies

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Service
  • Process your communications across integrated platforms
  • Improve and personalize your experience
  • Send administrative and promotional communications
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures including:

  • AES-256-GCM encryption at rest
  • TLS 1.3 encryption in transit
  • Regular security audits
  • Access controls and authentication
  • Data center physical security

5. Data Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Third-party integrations you enable (WhatsApp, Slack, etc.)
  • Law enforcement when required by law
  • Business partners with your consent

We do not sell your personal information to third parties.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent

7. Data Retention

We retain your data for as long as necessary to provide our Services and comply with legal obligations. You may request deletion of your data at any time.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: